Aura Beauty Spa Policy

SATISFACTION GUARANTEED

We aim to please our customer in every way possible.  We are devoted to providing a great customer experience and a positive, soothing atmosphere. If you are dissatisfied with one of our technicians please let us know as we will gladly provide another to take care of you.

NAILS SERVICE GUARANTEE

Your time is precious and that is why we guarantee our work for up to 5 days. We are known for providing great service and, in the event that your nail should lift or loosen, we will gladly fix it free of charge. This guarantee applies to clients from this salon only.

MEDICAL CONDITION

Your safety is our number one concern. As such, please inform our staff, prior to receiving your services, about any special needs or medical condition, injuries, allergies, pregnancy, or anything you feel we will need to know.

01 Appointment Etiquette and Cancellation

Please be on time for all appointments as a courtesy to your service provider and clients who come after you. We do understand that sometimes things come up and unforeseen things happen that may create an on time issue. In the event this occurs please call to ensure that your service can still be provided or if rescheduling will be necessary.

We ask all clients to arrive at the salon 10 minutes prior to their actual appointment time. Upon your arrival, we request that all cell phone use be at a minimal to respect the other clients who are receiving our relaxing services.

We require a 24 hour notice on all cancellations before the scheduled appointment.

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02 Parents with Children

Children under 12 must be accompanied by an adult at all times for their safety.

03 Personal Property

We cannot be responsible for loss or damages to personal items. Keep them safe with you during your appointment at all time.

04 Gift Certificate

Gift Certificates are non-refundable or exchangeable at any time. Gift Certificate will be treated as cash and therefore, cannot be redeemable if lost or stolen. We can only accept Gift Certificates that are purchased from this location only.